Nick Lamb

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Is there ANY positive feedback for the new agent workspace?

Adam Hanley do you have details on what is cumbersome? The most glaring items for me were comment ordering and somewhat limited markdown support, but I'm interested in anything else painful folks h...

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• Nick Lamb
• Criado 28 de dezembro de 2022 15:33
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Eckhard Doll ask your account rep to put a freeze on this. I don't know how long that will hold, but we've had them do this until this feature is implemented as the damage to our workflow from scro...

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• Nick Lamb
• Criado 28 de dezembro de 2022 15:31
• 4 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Feature Request - Ability to edit closed tickets

Any updates to this? It continues to be a huge issue for us. Today we had an event that's made this even more pressing where when renaming an organization, it was somehow deleted. This has left the...

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• Nick Lamb
• Criado 8 de novembro de 2022 16:09
• 6 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

“Being considered for the future roadmap” is a disappointing update to this important item. We’ve already spoken to our rep and will be delaying the deployment of the new interface as long as we ca...

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• Nick Lamb
• Criado 21 de setembro de 2022 23:51
• 9 votos

1. Comunidade
2. Zendesk Suite Q&A
3. Disable 3rd party cookie requirement globally: status update?

This is a continuing pain point for our more security conscious customers. Is there any continued discussion working to, as the original post notes, Disable the 3rd party cookie requirement globally? 

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• Nick Lamb
• Criado 17 de agosto de 2022 20:51
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Kolten Kittleson just reiterating that this is still the primary reason we haven't switched to the new interface. This remains a blocker for my team as it greatly impacts our workflow to have comme...

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• Nick Lamb
• Criado 14 de junho de 2022 15:05
• 5 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

@... Appreciate the update. Note: this is the primary reason we have not switched over to Agent workspace.

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• Nick Lamb
• Criado 27 de abril de 2022 20:50
• 5 votos

1. People
2. ...
3. End users and organizations
4. Resetting user passwords

We're trying to de-admin folks and this is a huge blocker for us. 

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• Nick Lamb
• Criado 25 de fevereiro de 2022 16:35
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

Is there any update on when this will be configurable in Agent Workspace? This is a blocker for our teams as our tickets get quite large and oldest first would dramatically damage our workflow.

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• Nick Lamb
• Criado 10 de janeiro de 2022 18:17
• 5 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Markdown for customers

Are there any plans to add this functionality? We have customers asking us to switch ticketing systems because this is missing. This is an urgent need for us.

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• Nick Lamb
• Criado 6 de maio de 2021 18:36
• 2 votos