Taras Savchuk

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

@Kristen Mirenda, what was your update about?  Is it "workaround" stuff i.e. notify target "email"? It's nothing near what we are talking about for almst 10 years.  

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• Taras Savchuk
• Criado 19 de abril de 2018 12:11
• -2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Erin, thanks! "A lot of discussion", "such a project", "any progress"... bla-bla-bla... ((((((  

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• Taras Savchuk
• Criado 18 de fevereiro de 2016 11:31
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Erin Boyle November 04, 2015 22:02 wrote: Thanks for the continued feedback, all. There's no ETA at this time, but we are looking at these use cases as we begin to plan for 2016.   Today we have Fe...

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• Taras Savchuk
• Criado 5 de fevereiro de 2016 13:24
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Jake, What about addressing possibility to automaticaly CC end user on some _subset_ of organization's tickets? For example, 3 our simple live cases: End user wants to be CC'ed on all tickets from...

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• Taras Savchuk
• Criado 19 de novembro de 2015 06:29
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Given the complete absence of information from the Zendesk on this issue, I plan to look at the recently released GLPI 9.0. Helpdesk & CMDB/Inventory all in one for free. We use GLPI for years alre...

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• Taras Savchuk
• Criado 23 de outubro de 2015 17:47
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

The only thing I can think about is making a new ticket on this topic to Zendesk's support on a daily basis. If Zendesk can't communicate in forums let's touch their support balls.

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• Taras Savchuk
• Criado 21 de outubro de 2015 13:35
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hey, Zendesk, are you alive? :( This thread is open for 5 long years... (((((((((

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• Taras Savchuk
• Criado 2 de fevereiro de 2015 14:31
• 2 votos