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Janaya Cassidy

Entrou em 13 de mai. de 2021

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Última atividade em 16 de out. de 2021

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Janaya Cassidy comentou,

ComentárioPerforming calculations

Thank-you Giuseppe,  when I have a moment I'll give this a try :) 

 

Exibir comentário · Publicado 03 de ago. de 2021 · Janaya Cassidy

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Janaya Cassidy comentou,

ComentárioPerforming calculations

Apologies Giuseppe,

I think I've left an important detail out, I can go to date range calculated metric on Support: Ticket updates [default] dataset, but I can't seem to choose a ticket based on the pending status, only for tickets solved and tickets created and the requester would like to have a tickets pending calculated metric as well. Can you advise if this is possible?

 

Thank-you!

Exibir comentário · Publicado 28 de jul. de 2021 · Janaya Cassidy

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Janaya Cassidy comentou,

ComentárioPerforming calculations

I was in the Ticket Updates dataset earlier and it didn't allow for the use of the Date Range Calculated Metric - is that expected?

Exibir comentário · Publicado 23 de jul. de 2021 · Janaya Cassidy

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Janaya Cassidy comentou,

ComentárioHow to customize the theme of the help center

Good Afternoon!

I'm wondering if anyone could help me with the correct code to change the 'Description' field title to a preferred alternative title e.g. Additional Information/Reason. This would allow us to customize the field and remove a similarly named field on a couple of the forms and avoid duplication. 

Thank-you!

 

Exibir comentário · Publicado 19 de mai. de 2021 · Janaya Cassidy

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Janaya Cassidy comentou,

ComentárioGeneral questions about live chat

Just thought I'd flag this article is out of date for the line;

  • Can be used as the hour set for calculating time-based metrics in Insights.

All reports will be based in Explore now :-)

Exibir comentário · Publicado 05 de fev. de 2021 · Janaya Cassidy

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