Pesquisas recentes
Sem pesquisas recentes

Derek Feswick
Entrou em 13 de mai. de 2021
·
Última atividade em 19 de mai. de 2023
Seguindo
0
Seguidor
1
Atividade total
17
Votos
3
Assinaturas
8
VISÃO GERAL DA ATIVIDADE
MEDALHAS
ARTIGOS
PUBLICAÇÕES
COMENTÁRIOS NA COMUNIDADE
COMENTÁRIOS EM ARTIGOS
VISÃO GERAL DA ATIVIDADE
Atividade mais recente por Derek Feswick
Derek Feswick comentou,
It appears that if a person belongs to our US group and receives a chat, they are not able to transfer it to a member of another group (say, the Canadian Group) - the chat is cut off and the interaction comes to a close. Is this the expected behaviour? Can we not hand off chats between groups?
Exibir comentário · Publicado 19 de mai. de 2023 · Derek Feswick
0
Seguidores
0
Votos
0
Comentários
Derek Feswick comentou,
Appreciate the reply - I did figure it out eventually :) ...created a new group for Chats and now we're able to transfer without ending the conversation. Thanks!
Exibir comentário · Publicado 03 de abr. de 2023 · Derek Feswick
0
Seguidores
0
Votos
0
Comentários
Derek Feswick comentou,
transferring the chat to another agent seems to close the chat for both parties - def not ideal. What's the workaround or solution for this please?
Exibir comentário · Publicado 30 de mar. de 2023 · Derek Feswick
0
Seguidores
0
Votos
0
Comentários
Derek Feswick comentou,
All of the shortcuts we'd previously added don't appear to be available... do we need to recreate them all as Macros? Was handy to simply start typing and have suggested shortcuts pre-populate- has this disappeared?
Exibir comentário · Publicado 24 de mar. de 2023 · Derek Feswick
0
Seguidores
0
Votos
0
Comentários
Derek Feswick comentou,
We have schedules set up in ZD but still have to manually open and close our phone lines... is there a way to automatically have the 'our office is closed' messaging turned on in IVR according to this schedule? Thanks. Derek
Exibir comentário · Publicado 07 de abr. de 2022 · Derek Feswick
0
Seguidores
2
Votos
0
Comentários
Derek Feswick comentou,
We've successfully set this up and have sent some test texts - working properly, however the ticket then disappears and is not visible anywhere - not in 'recently updated', 'recently solved', etc.
Is there a way to fix this so there's a record that we sent the text? Thanks
Exibir comentário · Publicado 28 de abr. de 2021 · Derek Feswick
0
Seguidores
0
Votos
0
Comentários