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Dan Vega

Entrou em 13 de mai. de 2021

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Última atividade em 16 de out. de 2021

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Atividade mais recente por Dan Vega

Dan Vega comentou,

ComentárioReporting and analytics for help center

Hi Joel, thanks for taking a look and pointing that out. I have updated my comment to make it clear. Thanks again!

Exibir comentário · Publicado 18 de mai. de 2021 · Dan Vega

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Dan Vega comentou,

ComentárioTicket basics

I made a Minerva interactive step-by-step guide to help you walk through enabling emoji texts replacement in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-enabling-emoji-text-replacement-in-tickets-ua9bptxufrzo.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

Exibir comentário · Publicado 17 de mai. de 2021 · Dan Vega

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Dan Vega comentou,

ComentárioSecurity and user access in Zendesk Support

I made a Minerva interactive step-by-step guide to help you walk through automatically redacting credit card numbers in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-automatically-redact-credit-card-numbers-woslgsg568p7.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

Exibir comentário · Publicado 17 de mai. de 2021 · Dan Vega

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Dan Vega comentou,

ComentárioUsers, groups, and organizations

I made a Minerva interactive step-by-step guide to help you walk through seeing all your agents in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-see-all-your-agents-in-one-view-dkxun58kqyu6.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

Exibir comentário · Publicado 17 de mai. de 2021 · Dan Vega

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Dan Vega comentou,

ComentárioZendesk basics

I made a Minerva interactive step-by-step guide to help you walk through changing the brand color in Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-change-the-color-of-your-zendesk-brand-y3i2d6quqjat.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

Exibir comentário · Publicado 17 de mai. de 2021 · Dan Vega

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Dan Vega comentou,

ComentárioZendesk Support app for mobile

I made a Minerva interactive guide to help you walk through enabling the mobile app for Zendesk. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-allow-admins-and-agents-to-use-the-the-mobile-app-b7i8mh2xj0kq.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

Exibir comentário · Publicado 17 de mai. de 2021 · Dan Vega

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Dan Vega comentou,

ComentárioReporting and analytics for help center

I made a Minerva interactive step-by-step guide to help you walk through enabling Google Analytics in Zendesk. This is for those using Universal Analytics Tracking IDs and not the updated Google Analytics 4. Minerva is a guide that shows you where to click, and what to do next, so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-enabling-google-analytics-in-your-zendesk-help-center-yyevv1psvxbc.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

Exibir comentário · Publicado 17 de mai. de 2021 · Dan Vega

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Dan Vega comentou,

ComentárioTicket management

I made a Minerva recipe to help you walk through setting up a new view. Minerva is a guide that shows you where to click, and what to do next so you can set this up on your own account. You can follow the link here for the step by step instructions:

https://www.minervaknows.com/howto/minervateam-zendesk-com-how-to-add-a-view-yurkrhxptqk2.html?utm_source=forums&utm_medium=dan&utm_campaign=zendesk

Exibir comentário · Publicado 06 de mai. de 2021 · Dan Vega

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