Ken Taylor
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Atividade mais recente por Ken Taylor-
Ken Taylor comentou,
Yes, creating a half-dozen more views to keep track of, on top of the dozen or so we already have, would *work* in a technically-functional but inefficient way. But why should we have to drag ours...
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Ken Taylor comentou,
It's not as clear cut as that - we have staff at many different levels of knowledge. There are indeed classes of tickets that can and should be escalated, but it takes awhile even to reach the poi...
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Ken Taylor comentou,
Here is a use case for pagination. Our company has a rather complex product and an extremely wide range of users, from newbies to power-user veterans. Email is our primary support mode, all of whi...
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Ken Taylor comentou,
Salvador Vazquez stated: "We want to make sure our product scales and performs consistently for all customers, and some of the improvements we have made in order to improve performance and reliabil...
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Ken Taylor comentou,
Yes, this is absolutely mad. I hate to be excessively harsh, but I really feel like we'd be better off if you just sacked all the ZD devs. For at least the last year, every single change made has...
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Ken Taylor comentou,
@Bruce you say you have not switched to Agent workspace, how did you accomplish that? ZD has force-switched us twice now, and I didn't know there was a way to stay in the old workspace?
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Ken Taylor comentou,
Oh geez, didn't even notice the "tabs are now showing the requester instead of the subject" change. Who came up with that gem? The vast majority of the time that multiple tickets are open at once...
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Ken Taylor comentou,
Yes, we have the same issue. We'd also need the ability to split several ticket comments into separate requests.