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Dr Chris Horne  CEng FIET's Avatar

Dr Chris Horne CEng FIET

Entrou em 16 de mai. de 2021

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Última atividade em 22 de jun. de 2022

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Dr Chris Horne CEng FIET comentou,

Comentário na comunidade Q&A - AI and automation

Apologies for posting this here, but I'm struggling to find the right place.
In the Web Widget the customer can type free text and then the AI tries to present some relevant articles

In the Bot, everything seems to much more rigidly defined - so no option for the customer to enter free text at any point, or for the AI to help present suitable answers.

Also - when I transfer to an agent what I really want to do is present one of the forms I've developed for the support pages and use these in the ticket - or at least have the option to enter some free text and perhaps upload some photos.  

To be honest the bot is disappointing.
However, when I use the bot on this community page it behaves much more like I want it to

Exibir comentário · Publicado 01 de abr. de 2022 · Dr Chris Horne CEng FIET

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Dr Chris Horne CEng FIET comentou,

ComentárioSetting up Talk

Hi - I'm trying to add a new number to our Talk package, but can't find the Lines tab on the Talk - Admin page.

Exibir comentário · Publicado 29 de abr. de 2021 · Dr Chris Horne CEng FIET

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