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Justin Near

Entrou em 16 de mai. de 2021

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Última atividade em 27 de ago. de 2024

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Justin Near comentou,

ComentárioTicket management

We have several clients with multiple organizations. I'm not seeing “Organization” in the placeholder list, but I'm also not seeing a way to change organization on a ticket with a trigger. Is there a way to change the organization using a placeholder and/or some other method while forwarding an email?

Exibir comentário · Publicado 27 de ago. de 2024 · Justin Near

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Justin Near criou uma publicação,

Publicação Q&A - Tickets and email

We have one client, whom we've communicated with in the past via Zendesk, recently not receive a response from us. We've responded to two separate tickets. It did not go to their junk/spam but wasn't delivered at all. Is there 1) any way to check deliverability from Zendesk? And 2) are there any current known issues with deliverability to Google?

Publicado 29 de fev. de 2024 · Justin Near

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Justin Near comentou,

ComentárioUsing help center search

I second Kel S. - there are far too many unintuitive clicks to get to the categories that we've so painstakingly created for our Guide articles.

Exibir comentário · Publicado 11 de jul. de 2023 · Justin Near

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Justin Near comentou,

ComentárioTicket management

Is #brand possible? And if so, how should multiple words be formatted?

Justin

Exibir comentário · Publicado 27 de jun. de 2023 · Justin Near

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Justin Near comentou,

ComentárioExplore recipes

Hi @... - I had already tried that and didn't have any success. There are still multiple names/organization. Is it because there are filters?

Exibir comentário · Publicado 29 de set. de 2022 · Justin Near

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Justin Near comentou,

ComentárioExplore recipes

Dainne Kiara Lucena-Laxamana - that just gives me a single top ticket holder from the whole report, and what I'm wanting is the 1 top ticket holder per organization (so a report would show more than one, but one per org).

Exibir comentário · Publicado 26 de set. de 2022 · Justin Near

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Justin Near comentou,

ComentárioExplore recipes

How do I show only one user per organization, the one with the largest number of tickets?

Exibir comentário · Publicado 18 de set. de 2022 · Justin Near

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Justin Near comentou,

ComentárioTicket management

How do you remove the flag "This ticket is flagged as a potential risk"?

Exibir comentário · Publicado 25 de jul. de 2022 · Justin Near

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Justin Near criou uma publicação,

Publicação Feedback - Ticketing system (Support)

Consider adding a "not" operator for searching. In my specific use case, I'd like to search on a specific field that is not none/null (in other words, I want to see all results that aren't empty). Logically, this is similar to Explore's "exclusion" where I can exclude all "null" fields.

Publicado 23 de jul. de 2022 · Justin Near

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Justin Near comentou,

ComentárioBuilding reports

Is it possible to also see users who have an organization as their second or third organization and not just their primary organization? We have many users with more than one organization.

Exibir comentário · Publicado 10 de jul. de 2022 · Justin Near

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