Justin Near
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Atividade recente por Justin Near-
Add search operator for not
Consider adding a "not" operator for searching. In my specific use case, I'd like to search on a specific field that is not none/null (in other words, I want to see all results that aren't empty). ...
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CC Functionality & Notifications
RespondidaIf a client emails in a support ticket and CCs an agent, if that agent is also assigned to that ticket, they do not receive the assignee notification (which is critical because it links to the tick...
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Search limit?
When performing a search on a custom field, I'm seeing that there are 42 organizations, but only 30 are actually displaying on my screen. How do I see the other 12?
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Trigger notifications when Requester is an agent
Can someone help me figure out how to set up a trigger to send an email notification to the requester when the requester is an agent; they mention another agent in their ticket; and that agent resp...
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Sell: editing tags seems to create new but not remove old
RespondidaWe've edited our tags under Settings --> Contacts --> Tags, and it seems to have just created new ones. The old ones still exist and still are on the contacts.
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Assign texts to correct agent
RespondidaWhen someone calls a phone number associated directly with an agent, it auto-assigns to the correct person AND the phone number that was called is displayed in the call details of the voicemail rec...
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Pre-Population of Knowledge Capture app
Suggestion: It would be nice to change the pre-population of Knowledge Capture so that it doesn't use the Ticket subject line. We have default subject lines that don't contain topics/keywords. It w...