Klarette Gerrits

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Signature formatting and Side Conversations

So we worked on the suggested workaround with macro's (adding in a signature that way) and asked to disable the signatures. ... Only to see that the signatures do pop-up again with the use of macro...

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• Klarette Gerrits
• Criado 12 de setembro de 2022 09:44
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Signature formatting and Side Conversations

This would help us too. (be able to use a HTML signature or be able to deactivate the signature for Side Converstations or even better a specific signature for Side Conversations) Any updates would...

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• Klarette Gerrits
• Criado 10 de junho de 2022 14:10
• 1 voto

1. Support
2. ...
3. Ticket management
4. Multibrand: Restricting agents to specific brands

Or in the agent-profile. Even better !

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• Klarette Gerrits
• Criado 4 de janeiro de 2022 09:10
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Macros - Edit multiple groups without Global Access

Any updates on this one? We're expierencing the same problem :)

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• Klarette Gerrits
• Criado 4 de janeiro de 2022 07:43
• 0 voto

1. Support
2. ...
3. Ticket management
4. Multibrand: Restricting agents to specific brands

This should be included in roles... So much cleaner :)

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• Klarette Gerrits
• Criado 21 de dezembro de 2021 09:24
• 3 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Linked Problem ticket field not usable by triggers automations macros

Our team would like this too ! Especially in the macros.We often create temporary macros for specific problems. It's a pitty that we cant include the field "Linked problem" to the macro :(

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• Klarette Gerrits
• Criado 2 de setembro de 2021 10:59
• 0 voto