Cheryl Lane
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Atividade mais recente por Cheryl Lane-
Cheryl Lane comentou,
As Greg says, requests made by client.request will use the existing Zendesk authentication, so you can call all Zendesk apis this way without having to specify a domain/subdomain or manage any auth...
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Cheryl Lane comentou,
Hi, You can get details for a user using the users API https://developer.zendesk.com/api-reference/ticketing/users/users/#show-user . To access that from the ticket sidebar location, you'd use the ...
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Cheryl Lane comentou,
Hi, On my phone so untested (sorry), but might be worth trying with the ids as integers (not in quotes)? That might be the expected format from the docs. Cheryl
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Cheryl Lane comentou,
Hi Hiedi Kysther Thanks for confirming that, hadn't seen that specific part of the documentation. Yeah, we assessed options like that, but instead turned off instant search and hid the subject base...
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Cheryl Lane comentou,
Hi Hiedi Kysther Thanks for your reply. We design and manage our own themes and have added this in the same way as Copenhagen does: {{search submit=false scoped=settings.scoped...
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Cheryl Lane comentou,
Hi, I'm wondering, is it possible to scope the instant search results? Even with my search bar having the scoped attribute, the instant search drop down contains results from all categories, but if...
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Cheryl Lane criou uma publicação,
Chat Metrics for Messaging
Hi, We're looking to manage some real time displays of our Messaging availability and were looking at the APIs for it and found this https://developer.zendesk.com/api-reference/live-chat/real-time-...
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Cheryl Lane comentou,
Hi Greg Katechis - I've noticed today that testing apps locally using `?zat=3000` is failing - it seems like this feature may still be broken - appending this to a URL in Zendesk usually disables a...
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Cheryl Lane comentou,
Hi, I took a look and was able to work out your issue, simply switch out your line dataType: "json" for contentType: "application/json" (or just add that line to your settings) and your existing co...
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Cheryl Lane criou uma publicação,
Secure Settings Not Filled For Zendesk URLs
Hi, We want to use an app to expose a single admin-restricted API endpoint to non-admin users, so we want to give the app a secure setting that contains a token created by one of our admins and cal...