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Dan Potts

Entrou em 16 de out. de 2021

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Última atividade em 30 de mar. de 2022

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Dan Potts comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Quite possible, Carsten F.

Thanks! That's very nice of you to offer. My team and I will be able to work through it, no problem ;) 

Thanks again for your message!

Exibir comentário · Publicado 30 de mar. de 2022 · Dan Potts

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Dan Potts comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Thanks Carsten! Understood. Is it something that you have on the roadmap or any inclination to ever release as part of your product?

Exibir comentário · Publicado 23 de mar. de 2022 · Dan Potts

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Dan Potts criou uma publicação,

Publicação Feedback - Ticketing system (Support)

I see that when I "Get Help" from within Zendesk Support, a help bar displays where I can search HC topics before submitting a request. I'd like to make use of the same feature. I reached out to an agent of yours and they notified me that this isn't a feature that you offer to your customers.

It would be awesome if I could add this to my application so my customers could benefit fromt this workflow.

Thanks!

Publicado 22 de mar. de 2022 · Dan Potts

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Dan Potts comentou,

ComentárioAccounts and billing

Thanks for your acknowledgement and response, Brett.

I've received a response off of the ticket you logged and I'm now waiting for an AE to reach out to me. With any luck, that will happen promptly. In the future I will attempt the Chat channel when I require immediate assistance.

Exibir comentário · Publicado 01 de jul. de 2021 · Dan Potts

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Dan Potts comentou,

ComentárioAccounts and billing

Thanks Brett, that's much appreciated. What is your first response time because including your ticket, I've now submitted three in the last 24 hours with no response.

You have been very responsive, but it seems that the team that handles tickets is not. Furthermore, I have another case that's been open since April which has had astonishingly poor follow up from the Zendesk Support Team. If I didn't follow up regularly myself, I think the team would just ignore it until I go away.

For a company that provides Support technology, I have to admit that the service is the worst I've ever experienced.

Exibir comentário · Publicado 01 de jul. de 2021 · Dan Potts

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Dan Potts comentou,

ComentárioAccounts and billing

Hi Brett,

Thanks for your response. I can navigate there and I'm trying to change my subscription to the Suite Growth plan, detailed here. I am not seeing this as an option. Please see the screenshot of my available options.

 

 

Exibir comentário · Publicado 01 de jul. de 2021 · Dan Potts

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Dan Potts comentou,

ComentárioAccounts and billing

I changed my subscription and it looks like I've been enrolled in the old Suite Plan, not the new one. I don't even see the option to select 'Suite Growth' under subscription settings.

I was told that changing the plan could be done in my subscription settings. Please direct me to how I can change to the latest Suite Growth plan.

Exibir comentário · Publicado 30 de jun. de 2021 · Dan Potts

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