sun

1. Comunidade
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

Sleeping over this for some weeks, mayhaps this is a more compelling reason for you: Zendesk has that (very nice) auto-tagging feature, parsing and inheriting ticket tags from the textual content...

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• sun
• Criado 28 de setembro de 2011 21:22
• 3 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. [Closed for comments] Add or Edit Tags on Closed tickets

You most often realize only after the fact that there have been several tickets around a certain topic. Only by adding tags to already closed tickets, you're able to keep track of related tickets ...

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• sun
• Criado 7 de julho de 2011 12:07
• 3 votos