Shipping Manager

Looks awesome.....except the app is listed as v1 which is discontinuing in a few days? 

Fantastic idea, GREAT CONTRIBUTION!

I just added the triggers/automation which got me thinking. Will the logic above prevent the CSAT from being sent on the very first ticket? We would still like our surveys to send on the first ticket and then stop until X number of new tickets are received. 

Thank you!

bump!

Need feature ASAP. Considering downgrading our account in the meantime due to lack of functionality of sending only one request per email. The new pricing that allows for these surveys to be sent is quite expensive and is the only feature we would need on that level/plan. Not worth it considering we have lost clients due to their annoyment  with getting these every time they email. 

Thank you

Please....we beg of you to add this feature sooner than later. I can't understand how this is a complicated addition for your engineers. Why tarnish the user experience over something that could easily be configured. 

"Send out satisfaction one time ONLY to an email address / customer. As we have many repeat customers, it's frustrating for them to get a satisfaction ticket every time they email. Would like it configured to send after only the first communication with us. "