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Brian Emond

Entrou em 10 de mai. de 2022

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Última atividade em 01 de fev. de 2024

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Brian Emond comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Is there any update as to when or if something like this is coming? If not, are there any plugins that could achieve the same thing?

Pivoting the team during a company event or outage is very rudimentary, and means we have to staff an admin or promote someone's access level to else to ensure that we're able to turn off our inbound messages every time we have a company-wide meeting

For clarity of use case - We have at least one hour-long company meeting a month. Having to go in and change the whole schedule like that feels somewhat dated. I don't see a clear reason why there isn't a "set-it-and-forget-it" version of dropping in dates that aren't an entire day.

Exibir comentário · Publicado 01 de fev. de 2024 · Brian Emond

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Brian Emond comentou,

Comentário na comunidade Feedback - Reporting and analytics (Explore)

Hey!

We're looking to measure this as well. Is there any update on whether or not this Dataset is accurate?  It appears to be meaningless, but I can't determine for sure.

 

Exibir comentário · Publicado 05 de abr. de 2023 · Brian Emond

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Brian Emond comentou,

Comentário na comunidade Q&A - Tickets and email

Dainne Kiara Lucena-Laxamana Please add us as a follower on whatever problem ticket that's created for this. We're also running into agents being unable to see the most recent message, even with a notification present.

 

Exibir comentário · Publicado 29 de jul. de 2022 · Brian Emond

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Brian Emond comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

+1 to this feature request.

Exibir comentário · Publicado 15 de jun. de 2022 · Brian Emond

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Brian Emond comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

It's been a little while since there was any feedback on this. We've also just switched to the new workspace and discovered this issue. Has there been any progress on this?

Exibir comentário · Publicado 10 de mai. de 2022 · Brian Emond

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