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Andrew
Entrou em 13 de mai. de 2021
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Última atividade em 30 de jan. de 2025
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Atividade mais recente por Andrew
Andrew comentou,
FYI My brand page doesn't have a brand id in the url. so grabbed it from {{mysite}}.zendesk.com/api/v2/brands/
Exibir comentário · Publicado 30 de jan. de 2025 · Andrew
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Andrew comentou,
I'm doing something like this to just stick override CSS in the header on load. With the !important tag .
Just have to replace your_form_id_here with the form ID, and make sure the CSS your injecting matches your theme.
(function($) {
$(document).ready(function() {
if (window.location.href.indexOf("/hc/en-us/requests/new?ticket_form_id=your_form_id_here") > -1) {
var css = '.searchbox-suggestions { display: none !important; } .searchbox > h2 { display: none !important; }';
$('head').append('');
}
});
})(jQuery);
Exibir comentário · Editado 24 de dez. de 2024 · Andrew
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Andrew comentou,
Hi, omnichannel routing queues supports talk right? It's not shown on our dashboard at all.
Exibir comentário · Publicado 16 de out. de 2024 · Andrew
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Andrew comentou,
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Hi, we have talk set to Maximum queue wait time of 5 min and have custom queues setup for the talk channel. But it seems like nothing is being set to voicemail or I'm reading it wrong. When we look at the avg. time in queue, calls are in days. How exactly does that work? Are they being sent to VM after 5 min, but because no agent is assigned, the Avg time in queue still keeps ticking up?
Exibir comentário · Publicado 21 de ago. de 2024 · Andrew
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Andrew comentou,
Hi, We are seeing the summary mix up the agent and the requester at times. Are there any tips for avoiding this?
Exibir comentário · Publicado 11 de jul. de 2024 · Andrew
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Andrew comentou,
Will there be an option for admins to post announcements internally to agents on the agent home?
For example, outages or app issues, or new feature notices to internal agents?
Exibir comentário · Publicado 24 de jun. de 2024 · Andrew
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Andrew comentou,
Can we force the setting to “stay on ticket” to be “close tab".
We currently have a bug where certain apps will write to the ticket after it gets transferred to another agent because the ticket doesn't close. (Time tracking apps)
This seems to cause the messaging window to error out on the agent receiving the messaging chat.
Changing the setting to close tab seems to fix it and we have a ticket open with the help center.
I don't see a way to do it yet on the ZAF framework but I would like to force it system wide while we wait for a fix for the messenger channel.
Exibir comentário · Editado 21 de jun. de 2024 · Andrew
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Andrew comentou,
Hi, Can we host email image assets on Zendesk(in theme), (without Sell), with a static URL so the emails won't break if we need to make an update or re-upload out theme?
Exibir comentário · Publicado 10 de jun. de 2024 · Andrew
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Andrew comentou,
Hi, Will we get dynamic templating support? I want the end user to select a dropdown, then have that dropdown set a dynamic block of text, without being forced to branch my entire flow and multiply maintenance work (I'm already running up against the 2000 node limit).
For example, if they pick from a set of office locations, they get a different email and phone number.
Exibir comentário · Publicado 03 de jun. de 2024 · Andrew
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Andrew comentou,
+1, When I use the search API, I get back hundreds of unrelated custom fields that are unrelated to my search query.
It would be nice to specify the field set to be returned.
Webhooks are ok but we use downstream software that charges per Business Process Flow so a webhook is too costly.
Also, sometimes we want to push data out and due to vendor restrictions we lack the ability to run filtering code on the receiving end.
Exibir comentário · Editado 11 de set. de 2023 · Andrew
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