Jeremy Watkin
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Jeremy Watkin comentou,
I came to this article looking for a solution to shorten help center links that our agents share during messaging conversations. Even when we respond by email, the help center links with tracking i...
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Jeremy Watkin comentou,
Are there plans for Zendesk Messaging to work with Sell?
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Jeremy Watkin comentou,
Similarly, I'm finding that KC reports are inaccurate. For example, I had an agent flag at least a dozen articles yesterday but no matter how I slice and dice the reporting, it only says he flagged...
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Jeremy Watkin comentou,
Thank you so much Anton Verhelst! This is a wonderful improvement.
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Jeremy Watkin criou uma publicação,
Custom Field Results in Ticket Main Pane
We use custom ticket fields when customers submit tickets but they are buried behind a scroll in the left side pane in Zendesk. In general, our team does a good job of checking for content before r...
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Jeremy Watkin comentou,
Anton Verhelst can you explain in more detail how you solved this problem? I too find that messaging and social conversations broadcast to all agents even if they aren't assigned to those groups an...
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Jeremy Watkin comentou,
Thank you for the clarity, @...! I think my natural inclination when managing my permissions was to just make myself an admin on everything. Glad you've taken the time to define what each of the le...
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Jeremy Watkin comentou,
It doesn't look like anyone answered Nichole Harrop. Can you explain why a Talk admin can't make or receive calls? I am an admin who does occasionally call customers. I guess for now I'll just togg...
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Jeremy Watkin criou uma publicação,
Default Brand and Form
RespondidaIn a multibranded instance, we need the ability to set a "default brand" for our agents. We have agents occasionally add tickets from "other" brands with the wrong brand which leads to customer con...
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Jeremy Watkin comentou,
I agree with Amber Barnes and Tyler Rutledge. It's problematic to tie this to the group the agent is a part of as opposed to the group the ticket is assigned to. I need to be able to set the from a...