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Rolf Woolen

Entrou em 13 de mai. de 2021

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Última atividade em 18 de jul. de 2024

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Atividade mais recente por Rolf Woolen

Rolf Woolen comentou,

Comentário na comunidade Feedback - Chat and Messaging (Chat)

To add to this, when we message with Zendesk from the agent workspace, we can opt to go back from a chat and start a new conversation. I am still in the process of implementing messaging, but it doesn't seem to function like this for us (please correct me if I'm wrong). Even if an ‘end chat’ option is added, the ability to go back and open another chat would be very helpful as our support team will often be chatting with a client's support team, and they may in turn be chatting with their end users, requiring them to have multiple chats open with us at the same time.

 

Exibir comentário · Publicado 17 de jul. de 2024 · Rolf Woolen

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Rolf Woolen comentou,

ComentárioPublishing and sharing dashboards

Is there a way to share a dashboard without having it send an email? 

Exibir comentário · Publicado 05 de jul. de 2023 · Rolf Woolen

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Rolf Woolen comentou,

ComentárioGlobal security and user access

For end user SAML SSO, if we have a single organization that requires this, and only users from that Org should use SSO, is there a way to lock it down so only IPs within the specified range in the SAML setup can see the option for SSO?

Exibir comentário · Publicado 08 de mar. de 2023 · Rolf Woolen

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