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GR & CY & CZ & ON & NG Virtual Assistant
Entrou em 13 de mai. de 2021
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Última atividade em 21 de out. de 2021
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Atividade mais recente por GR & CY & CZ & ON & NG Virtual Assistant
GR & CY & CZ & ON & NG Virtual Assistant comentou,
Hi @... regarding my previous question around the CCAPI + Agent workspace, I think that unfortunately there is another limitation we just stumbled upon:
Zendesk Chat Departments become Groups in Zendesk Agent Workspace.
This means that when using the CCAPI the Chat Department (id, name etc) is always returned empty. Hence when we need to transfer a conversation to a specific Department it becomes impossible.
Is there any way we can circumvent this issue?
Exibir comentário · Publicado 15 de mai. de 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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GR & CY & CZ & ON & NG Virtual Assistant comentou,
Hi Greg,
Thanks for your prompt response.
I actually figured out there was a bug in our web-sdk implementation where we were using async functions, so it all works out now.
Unfortunately we just realized that examples similar to the Zendesk sample app (https://github.com/zendesk/zopim-chat-web-sdk-sample-app) don't provide code to render carousels, images, quick replies etc. Would you happen to know if there are any code samples for these that would work? or do we have to implement our own?
Exibir comentário · Publicado 16 de abr. de 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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GR & CY & CZ & ON & NG Virtual Assistant criou uma publicação,
Publicado 16 de abr. de 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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GR & CY & CZ & ON & NG Virtual Assistant comentou,
Does the Zendesk agent workspace work with the Chat Conversations API?
Exibir comentário · Publicado 08 de abr. de 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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