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Heather Firth

Entrou em 13 de mai. de 2021

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Última atividade em 03 de jan. de 2025

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Heather Firth comentou,

Comentário na comunidade Q&A - Help center and community

Hi I use a script to generate a TOC but my draft sections seem to still show when I view the theme as an end user but when they click on the draft section it shows a broken link page. I want to hide the draft section but I don't know what the code would be to hide it. Are you able to help me at all identify the code? I've checked the API article and it doesn't seem to mention the draft option: https://developer.zendesk.com/api-reference/help_center/help-center-api/sections/

Exibir comentário · Publicado 03 de jan. de 2025 · Heather Firth

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Heather Firth comentou,

ComentárioEnd-user guide for Help Center

Do you still need to sign up for early access? I manage the Guide and only want to activate the AI search. I've seen a summarise button on articles on other sites, too. Is this included?

Exibir comentário · Publicado 10 de set. de 2024 · Heather Firth

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Heather Firth criou uma publicação,

Publicação Feedback - Help Center (Guide)

It's great that we have the content block feature to support single-use content. However, it's annoying that you can't use the content block editor much like the articles editor, nest HTML elements, and apply HTML attributes.

Some examples of the things that get removed from content blocks after I save. (In some circumstances, there's no warning. It just deletes the code!)

TITLE

: RESULT AFTER SAVING:

TITLE

Can't use classes on anything other than divs.

Use this tip.

: RESULT AFTER SAVING:

Use this tip.

Ordinary procedure with a div as a note to highlight the step:


  1. You must do this action.


    • Caution! Make sure you...




  2. Then you do this.

Results in list being slipt out so number is started again:


  1. You must do this action.




  • Caution! Make sure you...




  1. Then you do this.

Example with the div outside of the list item


  1. You must do this action.

  2. Then you do this.



    • Caution! Make sure you...



Just deletes the last div, no warning:


  1. You must do this action.

  2. Then you do this.

Publicado 09 de fev. de 2023 · Heather Firth

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Heather Firth comentou,

ComentárioUsing help center search

Elizabeth Williams - The "help center federated search" link at the start of this article is broken.

Exibir comentário · Publicado 31 de jan. de 2023 · Heather Firth

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Heather Firth comentou,

ComentárioUsing themes and customizing your Help Center

Just want to say a big thank you to Carmina G. your email was very helpful, thank you! I wasn't able to add a comment to the ticket but I just wanted to give you a big thumbs-up. Sorry I didn't get to the survey in time.

Exibir comentário · Publicado 26 de jan. de 2023 · Heather Firth

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Heather Firth comentou,

ComentárioWorking with articles in the knowledge base

Does anyone know if you can use a div in a list item in content blocks? It keeps throwing out my divs of my lists.

Exibir comentário · Publicado 12 de jan. de 2023 · Heather Firth

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Heather Firth comentou,

ComentárioHow to customize the theme of the help center

Did anyone manage to get it within the list? It throws an error if you put it within the each section. It works if you put it outside of it but it's not in the list.

Exibir comentário · Publicado 12 de jan. de 2023 · Heather Firth

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Heather Firth comentou,

ComentárioWorking with articles in the knowledge base

I'm using bookmarks to show sections in a long article, but when I add a bookmark to a content block, it gets removed when I save it. Does anyone know how to do this?

My code is:

Title2

But once I save it, it removes the

Exibir comentário · Publicado 12 de jan. de 2023 · Heather Firth

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Heather Firth comentou,

ComentárioSetting up Zendesk Guide

John DiGregorio - What was the issue, did you have to generate the script from your status page?

Exibir comentário · Publicado 30 de nov. de 2022 · Heather Firth

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Heather Firth comentou,

Comentário na comunidade Feedback - Help Center (Guide)

Hey Steven Geller, I'm not sure but how about this: https://github.com/zendesk/copenhagen_theme

Scroll down to the Settings folder section, it talks about adding a new variable. I hope you find what you're looking for. It will be interesting if you do!

Exibir comentário · Publicado 15 de nov. de 2022 · Heather Firth

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