Maria Nørgaard

We are planning to use the multibrand feature soon and will thus set up four various brands, but as we cannot choose which email address an agent-created is sent from (we have several addresses under each brand), this has been put on hold until this is fixed.

In March or April, I discussed this issue with the ZD employee Max in the comments section of an article, where he mentioned a 3-month time frame - but I now cannot find the article?

Any article that belongs in a specific section/category as well as an FAQ-section/category.

Or articles for internal as well as external use e.g.

So do we! We use the multibrand function and in order to separate tickets between brands by autoassigning them to different groups based on the email address on which they are received.

 

However, follow-up tickets do not get assigned to any group and are thus "lost" in the empty space between brands, and neither are tickets received through the web potral (I suspect it'll be the same for the HelpCenter, when we activate it).

 

Please allow us to set up a trigger to control this.