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Georg

Entrou em 13 de mai. de 2021

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Última atividade em 15 de fev. de 2024

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Georg comentou,

ComentárioSecurity and user access in Zendesk Support

Thanks, Dainne! 

 

Exibir comentário · Publicado 19 de jul. de 2022 · Georg

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Georg comentou,

ComentárioSecurity and user access in Zendesk Support

Hi there, 

We would like to allow a 3rd party service to pull data from our Help Center articles via API. If I get this right, OAuth authentication would be a good choice, but I don't see any option to restrict the API requests to ready-only. Is this possible? Does my question even make sense? ;-) 

Exibir comentário · Publicado 18 de jul. de 2022 · Georg

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Georg comentou,

ComentárioCustomer portal

Many thanks for this very useful solution! The missing option to add text boxes to online forms is a massive limitation and this is a practicable workaround.  

However, since we support several languages, I'd need to use it with a dynamic content placeholder. Is this possible? Simply replacing the HTML part of the disclaimer by a placeholder, for instance {{dc.placeholder_name}}, doesn't work.

[Edit: I solved it by simply making sure to use a different form name for each language and then assigning the corresponding text versions as suggested above.]  

 

Exibir comentário · Editado 22 de nov. de 2021 · Georg

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Georg comentou,

Comentário na comunidade Q&A - Help center and community

Marvelous, many thanks, Ifra! 

Exibir comentário · Publicado 01 de nov. de 2021 · Georg

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Georg criou uma publicação,

Publicação Q&A - Help center and community

Hi everyone, 

I'm desperately searching for a way to exclude breadcrumbs from the list of instant search results that pops up while typing.

In our Help Center, the categories and sections structure is too  simple to be helpful for customers, and therefore we would like to hide all breadcrumbs.

But unfortunately, the "instant breadcrumbs" don't feel addressed by styles of the .search-result-breadcrumbs class or any other class I could think of. 

I'd be glad if someone could give me a gentle push in the right direction.

Cheers,

Georg






Publicado 31 de out. de 2021 · Georg

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Georg comentou,

Comentário na comunidade Feedback - Help Center (Guide)

We also need a label management badly. A simple list would be helpful and, of course, the possibility to delete and/or merge variants.

Exibir comentário · Publicado 22 de out. de 2018 · Georg

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