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Jozsef Hajdu

Entrou em 13 de mai. de 2021

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Última atividade em 28 de ago. de 2023

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Atividade mais recente por Jozsef Hajdu

Jozsef Hajdu comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

it would be beneficial in our organization as well, we would really apreciate if it had been implemented

Exibir comentário · Publicado 28 de ago. de 2023 · Jozsef Hajdu

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Jozsef Hajdu comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

hi, also our agents have requested to have the default reply channel the last channel used. For example if the ticket came through chat, then default reply channel is also chat. We are using agent workspace.

Exibir comentário · Publicado 24 de mar. de 2023 · Jozsef Hajdu

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Jozsef Hajdu comentou,

ComentárioSetting up Agent Workspace

hi, before Agent workspace (AW), we could see the device or OS the end-user is using, which is important in our business. Since we activated AW we no longer see in the tickets interface this information. Is it a limitation?

Exibir comentário · Publicado 20 de mar. de 2023 · Jozsef Hajdu

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Jozsef Hajdu comentou,

ComentárioTeam members and groups

Hi, we use Enterprise Suite, I have cloned the Light agent role, since one Light agent role should access private groups and the other not. But the new role is considered as agent seat and is taking up our agent seats (even with less power than the locked Light agent role) Please advice what to do. Thanks

Exibir comentário · Publicado 15 de mar. de 2023 · Jozsef Hajdu

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Jozsef Hajdu criou uma publicação,

Publicação Feedback - Ticketing system (Support)

I know that columns can be added in the View setting, but we would like to add columns when consulting the ticket list of a customer. Our case is that the brand column is missing, and we are unable to see through which particular brand the tickets came.

I raised a ticket to Zendesk, but there is no help. Do you know any workarounds or solutions?

Editado 02 de ago. de 2022 · Jozsef Hajdu

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Jozsef Hajdu comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hi, our agents when they create a ticket and use the bold, etc from formatting ticket, it is sent with markdowns to the client: bold with ** and so on. Checked on Gmail and Yahoo as well. How could we solve this? Thanks!

Exibir comentário · Publicado 17 de abr. de 2022 · Jozsef Hajdu

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Jozsef Hajdu criou uma publicação,

Publicação Feedback - Chat and Messaging (Chat)

Hi, it was requested by one of our Agents, that it would be nice to be able to enable as an Agent directly in the chat window for the user to attach an attachment. Since our Enterprize has disabled the attachments in the chat globally, it would be nice to be able to enable from time to time if there is a necessity. 

Thank you.

Publicado 25 de jan. de 2022 · Jozsef Hajdu

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Jozsef Hajdu comentou,

ComentárioSetting up Zendesk Chat

Hi, is there a possibility to allow to an agent to enable file sending in a particular chat session? On the enterprises account file sending is globally off, but there are rare cases when for a customer needs to be enabled in the chat to be able to send a file to the agent. Thanks in advance for the answer

 

Exibir comentário · Publicado 14 de jan. de 2022 · Jozsef Hajdu

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Jozsef Hajdu comentou,

ComentárioSetting up Zendesk Chat

Hi, I would like to fire a trigger only once per client: sending them a one time message. Even if I set fire once per visitor, if the user logs out and logs back again it will fire again. How could we fix this? Thank you!

Exibir comentário · Publicado 18 de ago. de 2021 · Jozsef Hajdu

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Jozsef Hajdu comentou,

ComentárioManaging your email

I have removed the permalink, and it is not working the suspension. It allowed from my email address to create a ticket 

Exibir comentário · Publicado 27 de mai. de 2021 · Jozsef Hajdu

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