Jozsef Hajdu
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Atividade mais recente por Jozsef Hajdu-
Jozsef Hajdu criou uma publicação,
Adding columns in the ticket list of a Customer
I know that columns can be added in the View setting, but we would like to add columns when consulting the ticket list of a customer. Our case is that the brand column is missing, and we are unable...
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Jozsef Hajdu comentou,
Hi, our agents when they create a ticket and use the bold, etc from formatting ticket, it is sent with markdowns to the client: bold with ** and so on. Checked on Gmail and Yahoo as well. How could...
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Jozsef Hajdu criou uma publicação,
Enable/disable attachment in a chat
RespondidaHi, it was requested by one of our Agents, that it would be nice to be able to enable as an Agent directly in the chat window for the user to attach an attachment. Since our Enterprize has disabled...
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Jozsef Hajdu comentou,
Hi, is there a possibility to allow to an agent to enable file sending in a particular chat session? On the enterprises account file sending is globally off, but there are rare cases when for a cus...
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Jozsef Hajdu comentou,
Hi, I would like to fire a trigger only once per client: sending them a one time message. Even if I set fire once per visitor, if the user logs out and logs back again it will fire again. How could...
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Jozsef Hajdu comentou,
I have removed the permalink, and it is not working the suspension. It allowed from my email address to create a ticket
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Jozsef Hajdu comentou,
hi, we would like to block entire domain, but allow one email from that domain and everybody else. For now I have set: in the approve field like this: email@domain.com, in the blocked field reject:...
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Jozsef Hajdu comentou,
Thank you Ben!
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Jozsef Hajdu comentou,
Hey, our problem is, we have 2 brands, and the 2 brands share some customers/end users. We would like to import them in Zendesk, under the different brands and external ID's, but same emails. How c...