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Maring Eberlein

Entrou em 13 de mai. de 2021

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Última atividade em 21 de jan. de 2022

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ComentárioLive chat departments, triggers, operating hours, and routing

Hello,

We want the functionality described here, where chats route to the appropriate department even if there are no agents online. That said, we don't want any 'lost' chats. Can someone elaborate on what this means?

Ideally, if a chat goes to a department which is not online, then the chat would register as a missed or offline chat, create a ticket, and our agents can follow up in the ticket when the team is back online.

Thanks!

Maring

Exibir comentário · Publicado 13 de dez. de 2021 · Maring Eberlein

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