Trinity Opoka

1. Account
2. ...
3. How to solve general issues with the account
4. Generating a HAR file for troubleshooting

Hey there. Is there any chance that the instructions will be updated to coincide with the most recent versions of these browsers? I'd like to use these instructions for our end users by sharing the...

• Visualizar comentário
• Trinity Opoka
• Criado 15 de agosto de 2023 16:53
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Answer bot: Exclude articles via label

I'm also in on this and would love to exclude articles as there are not as many of these as there are articles that we want recommended. Amy Spagnolo a Zendesk agent helped me today letting me know...

• Visualizar comentário
• Trinity Opoka
• Criado 21 de março de 2023 21:34
• 0 voto

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. How can I track satisfaction ratings with comments?

Thank you, Dave.

• Visualizar comentário
• Trinity Opoka
• Criado 10 de maio de 2022 15:00
• 0 voto

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. How can I track satisfaction ratings with comments?

Thanks @.... Is there specifically information on benchmarking how many bad scores we should strive to change to good?

• Visualizar comentário
• Trinity Opoka
• Criado 9 de maio de 2022 19:04
• 0 voto

1. Support
2. ...
3. Service Level Agreements (SLA), macros, and CSAT
4. How can I track satisfaction ratings with comments?

How can I find more information on benchmarking bad to good satisfaction ratings? We want to concentrate to turning bad satisfaction ratings around, but I need a benchmark.

• Visualizar comentário
• Trinity Opoka
• Criado 25 de abril de 2022 23:03
• 0 voto

1. Support
2. ...
3. Zendesk basics
4. Planning your workflow

Is it best to go through the training before working on a launch plan?

• Visualizar comentário
• Trinity Opoka
• Criado 17 de fevereiro de 2021 02:29
• -2 votos