Anton Verhelst
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Anton Verhelst comentou,
+1 for Anton
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Anton Verhelst comentou,
Any update on Alex' question?
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Anton Verhelst comentou,
For the branch by condition you state that "You can use the Branch by condition step to send different responses based on an end user's VIP or membership status." How does that work? Because I can'...
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Anton Verhelst comentou,
+1
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Anton Verhelst comentou,
Hi is there a way to disable the automatic voice reading back the number the customer wants to be called back on?
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Anton Verhelst comentou,
Anne Ronalter I know this is an option in the flow builder, but I'm talking about the Fallback option. When that is selected and Answer bot suggests answers, no follow-up is shown. It says "Here ar...
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Anton Verhelst comentou,
when a customer manually types a question, Answer bot will suggest articles and should ask if it was helpful. It does not do that anymore. Is that a bug or a setting?
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Anton Verhelst comentou,
When I delete tickets, all data is removed from Explore but not the "Agents update"-tab and "backlog"-data. How can we remove this as well?
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Anton Verhelst comentou,
When I start a side conversation with another Support instance, I don't get any replies on the side conversation. How can I fix this? (Ticket sharing is not an option in this example)
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Anton Verhelst comentou,
Jeremy Watkin These are the steps I've taken: In the Chat Dashboard, go to Settings > Departments and enable the teams that should be able to receive the incoming messages. Next go to Settings > Ro...