Sample User
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Sample User comentou,
Yup, you nailed it, Jodie. We have the same exact issues and it feels like Zendesk is reluctant to do anything (even small things like this on-hold status) to bridge the gap for customers that use ...
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Sample User comentou,
The on-hold status is helpful for agents managing their ticket queues. It is also extremely beneficial for end-users to manage their open tickets so they know what is actively being worked and what...
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Sample User comentou,
Yes, you can create a trigger to allow updates. It's not an ideal workaround, but it does work... The way we set things up was anytime a particular string of text was entered in a comment, to incre...