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James Beniston
Entrou em 13 de mai. de 2021
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Última atividade em 27 de out. de 2021
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Atividade mais recente por James Beniston
James Beniston comentou,
I am looking for a way to export all users // and organisations separately to csv or xml that includes the primary and where listed the secondary etc. telephone numbers.
The standard options above do not export this information which for the task i am currently undertaking in the number 1 piece of information.
Reading through the suggestions here it seems the only way is via the User endpoint API, is this correct?
Exibir comentário · Publicado 06 de set. de 2021 · James Beniston
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James Beniston comentou,
This would be awesome and something I already struggle with while using 3CX.
If a customer pro actively decides to have a call back or leave us a vmail this should not count as abandoned.
Exibir comentário · Publicado 20 de ago. de 2021 · James Beniston
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James Beniston comentou,
Can only agree with this request.
Our operation is spread across multiple European languages so we would need any menu message prompts to be available in each of the languages we are servicing.
Exibir comentário · Publicado 20 de ago. de 2021 · James Beniston
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James Beniston comentou,
Totally agree with all suggestions here. Anything associated with managing numbers / queue's needs to be as granular as possible.
Exibir comentário · Publicado 20 de ago. de 2021 · James Beniston
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James Beniston comentou,
Thanks for coming back on this Jason, much appreciated!
Should this answer bot code work from within Dynamic Content:
{% if answer_bot.article_count > 0 %}
{{answer_bot.article_list}}
{{answer_bot.first_article_body}}
{% endif %}
I tried it but with no success.
Exibir comentário · Publicado 15 de jul. de 2021 · James Beniston
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James Beniston comentou,
This looks so exciting, cannot wait to get it setup!
Two questions:
- Can the answer bot placeholders be used inside of dynamic content?
- Can this be used across several different languages?
Exibir comentário · Publicado 14 de jul. de 2021 · James Beniston
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James Beniston criou uma publicação,
Several of our support agents work across more than one group, for example an agent in Netherlands may also support a customer in Belgium. Currently we have two separate groups for these teams in Zendesk, one or two agents in the Netherlands group also give support through the Belgium group.
Until such a time that we may decide to merge the two teams is there a way to set the assignee / support group of the ticket based upon our end users location. Currently it is assigned based upon the assignee's default group which the agent must then change manually.
Publicado 05 de jul. de 2021 · James Beniston
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James Beniston comentou,
This is possible already?
We are using the agent workspace and can already search our guide centre and link articles.
The bigger issue for me is when you add in the links to your guide articles they always come with a long messy url. Can this be improved in any way?
Exibir comentário · Publicado 16 de jun. de 2021 · James Beniston
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James Beniston comentou,
Can only agree, this looks horrible and really unprofessional...
Exibir comentário · Publicado 16 de jun. de 2021 · James Beniston
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