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Rick Anderlick

Entrou em 13 de mai. de 2021

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Última atividade em 16 de out. de 2021

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Rick Anderlick comentou,

ComentárioSecurity and user access in Zendesk Support

Hello,

 

Regarding the "Requiring that your users register to use your Zendesk" I'd like to understand what would happen in a particular scenario. 

Say a ticket is opened by a registered user but later updated by an unregistered user that is added into the conversation. Since the ticket had already been created does the unregistered user's message still get delivered or is it suspended until they register?

 

Exibir comentário · Publicado 30 de jan. de 2021 · Rick Anderlick

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