Steve Dark

1. Comunidade
2. Zendesk Suite Q&A
3. Split an unrelated request into a new ticket

Hi, Has this been implemented yet? It seems like a really basic and useful feature, that I was just expecting to be there.

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• Steve Dark
• Criado 20 de abril de 2023 06:24
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Hi Avi, hope it buys a decent number of really nice coffees. It's going to save me from some horrible kludgy work-arounds and ensuing headaches.

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• Steve Dark
• Criado 28 de novembro de 2018 18:05
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Thanks Greg. That product looks like just what we have been waiting for for a number of years. From my quick test from a dummy user it worked flawlessly and it couldn't be simpler to set up. Result!

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• Steve Dark
• Criado 27 de novembro de 2018 23:45
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Just to add a massive +1 to this thread.  We are being asked by many of our customers that one person needs to be notified of all tickets at the organisation.  The fact that we are not able to offe...

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• Steve Dark
• Criado 26 de novembro de 2015 13:39
• 1 voto