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James Storey

Entrou em 13 de mai. de 2021

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Última atividade em 21 de jan. de 2022

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James Storey comentou,

ComentárioCustomer management and profiles

Hi there, 

My apologies if this has been asked and answered, but I can not find it.

What I would like to do is create a list of users who have created a support ticket in the last 30days.

Not sure if this is an option, or it is only the last signed-in activity for example.

Thanks for any help.

Exibir comentário · Publicado 21 de jan. de 2022 · James Storey

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James Storey comentou,

ComentárioSetting up Zendesk Guide

Hi there, 

My apologies if I have missed where this is, but I want to have our knowledge base open but then require login for particular articles. I have set some articles to be open to everyone and some for signed-in users.

In setting, I then switched off the option to require sign-in. However, when I update this option and return it is automatically turned back on.

Am I missing something!? Thank you for any help.

Exibir comentário · Publicado 11 de mai. de 2021 · James Storey

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