Avalanche Support
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Atividade mais recente por Avalanche Support-
Avalanche Support comentou,
I upvote this idea. Having access to this field will also allow reporting the number of incidents by problem not only by its ID, but also displaying other ticket properties such as subject, etc.
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Avalanche Support comentou,
Upvoting this idea. I have been squeezing my mind to come up with a workaround to display the problem subject next to its ID in explore so that I can actually get an informative query, but I can't ...
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Avalanche Support criou uma publicação,
Add options to "on a holiday?" trigger condition
Add a new option for "on a holiday?" trigger condition other than 'yes' and 'no'.'Within SLA' option can return true when the holiday is SLA-duration away to prepare the end-user for upcoming inter...
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Avalanche Support comentou,
It would be great to have a new trigger condition called something like "Within SLA from a holiday?" that would return true, not just on the holiday date, but during SLA time before it too.A workar...
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Avalanche Support comentou,
Hi @.... I saw the article, but it doesn't work for our needs. Using standard calculated metric is not a solution for our dashboard with multiple tabs and 10+ queries in each one. It makes it impos...
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Avalanche Support comentou,
I just found out that all those months, our tickets tagged with "testing_request" are NOT excluded as we set them in the filter. It makes us look like a joke and inflating data. We are absolutely f...