Fernando Duarte
-
Atividade total29
-
Última atividade
-
Membro desde
-
Seguindo0 usuário
-
Seguido por0 usuário
-
Votos4
-
Assinaturas18
Visão geral da atividade
Atividade mais recente por Fernando Duarte-
Fernando Duarte comentou,
You are correct. I am using the old Web portal. There is a new thread to request the Subscribe to Organization in Help Center https://support.zendesk.com/hc/communities/public/posts/203447356...
-
Fernando Duarte comentou,
In my case, instead of relying on a trigger to auto CC a customer to all of their company's tickets, I assume their identity and subscribe them to their company tickets. This achieves the same r...
-
Fernando Duarte comentou,
You can already move all of the users by deleting the Domain from one and adding it to the other. Unfortunately this does not move the closed tickets.
-
Fernando Duarte comentou,
Is this even on the roadmap?
-
Fernando Duarte comentou,
+1 on this request. My use case: For an Organization, we need to be able to nominate an "account owner" to be automatically CC'd on every ticket linked to that organization upon creation. This h...
-
Fernando Duarte comentou,
I implemented it immediately!!
-
Fernando Duarte comentou,
We send notifications of all ratings received to the agent and its manager, but send the Good ratings with comments to the whole team as a way of bragging rights.