Joel Mayer

+1 for the very same practical reasons already mentioned here.

+1

+1 Our Light Agents are both helpful and need help!  When they need help, the workflow should reflect that and not be burdensome.

+1 for this!  Echoing others' sentiments and use cases.

+1  If a Light Agent has updated a ticket with information that's relevant to a ticket, how then should an Agent know that the information is available on the ticket? 

I agree with Tyler Tew that being barred from all triggers and notifications is a step backward from simply being CCd.  A better option would be to allow limited ability to facilitate internal team processes at least to the level of what a CCd individual can do.

+1 This is a no brainer need

+1  Surprised this hasn't seen more activity.

I voted a while ago, but commenting now to agree with others here. The data is there, but can't be reported on. Been patient, but saying now that I NEED IT!

I second that.  Very confused about where I can see this info.