Joel Mayer

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Allow light agents to make public comments on their requested tickets

+1 Our Light Agents are both helpful and need help!  When they need help, the workflow should reflect that and not be burdensome.

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• Joel Mayer
• Criado 1 de novembro de 2022 13:34
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Enabling use of Light Agents in Triggers

+1  If a Light Agent has updated a ticket with information that's relevant to a ticket, how then should an Agent know that the information is available on the ticket?  I agree with Tyler Tew that b...

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• Joel Mayer
• Criado 17 de outubro de 2022 11:06
• 2 votos

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Enforce required ticket fields to be filled prior to merging

+1 This is a no brainer need

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• Joel Mayer
• Criado 8 de setembro de 2022 15:24
• 2 votos

1. Support
2. ...
3. Measuring success
4. Measuring customer satisfaction with the Zendesk Benchmark

I second that.  Very confused about where I can see this info.

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• Joel Mayer
• Criado 26 de março de 2021 08:11
• 2 votos

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Problem and Incident tickets - need a way to view the subject and detail of all incident tickets against a problem ticket, or vice versa

I voted a while ago, but commenting now to agree with others here. The data is there, but can't be reported on. Been patient, but saying now that I NEED IT!

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• Joel Mayer
• Criado 1 de fevereiro de 2022 14:44
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Multi-select in user profiles & organizations

+1 for this!  Echoing others' sentiments and use cases.

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• Joel Mayer
• Criado 27 de outubro de 2022 13:02
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Global notification switch to stop all guide notifications temporarily

+1  Surprised this hasn't seen more activity.  

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• Joel Mayer
• Criado 27 de junho de 2022 13:14
• 0 voto