Rob Eyre
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Rob Eyre comentou,
Jake Thanks for the quick response. Could it be set up just like a mirror of the 'add cc' action (choose from a list of agents) - or even better just a free text field where you can enter a list ...
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Rob Eyre criou uma publicação,
Add 'Remove cc' trigger/automation action
Dear Zendesk It would be great to have a bit more control over 'cc' functionality via triggers. In addition to being able to specify end users as cc on tickets via triggers (https://support.zende...
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Rob Eyre comentou,
+1 Yes please Zendesk. Surely you've already solved the UI issues with the requester on the ticket page? Looking forward to your response