Jim Wiley

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

Hi Andrew, We've been using Zendesk for about six months and I was able to implement the recipe in the article without any great difficulty in a couple of hours.  I agree a simpler version would b...

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• Jim Wiley
• Criado 29 de março de 2015 15:37
• 1 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

We would also like to be able to selectively remove cc's from the list.  Our specific use case relates to tickets that are chargeable.  For most of customers we ask the ticket requester to approve ...

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• Jim Wiley
• Criado 9 de março de 2015 15:48
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

+1 from us as well.  

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• Jim Wiley
• Criado 26 de janeiro de 2015 09:13
• 0 voto