Chris P
-
Atividade total5
-
Última atividade
-
Membro desde
-
Seguindo0 usuário
-
Seguido por0 usuário
-
Votos2
-
Assinaturas1
Visão geral da atividade
Atividade mais recente por Chris P-
Chris P comentou,
That's why I suggested putting the emails into a separate queue. The point is to not re-open solved tickets unless they need to be reopened. The dedicated queue would be checked just like any other...
-
Chris P comentou,
My idea: When I Solve a ticket with a comment, the email that's sent to the customer should clearly state the ticket is closed and any reply would be added to the ticket history but not reopen it....