
Dan Lauer
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Dan Lauer comentou,
+1 How can this not be a feature? Clients routinely email outside of the ticket thread and we need to post those emails and their attachments to the ticket. It's astonishing that there is no existi...
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Dan Lauer comentou,
I just don't understand why, with the ability to define custom views, why it's not possible to specify which view a particular agent uses as the default "dashboard" view? How hard can it be?
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Dan Lauer comentou,
+1 Hard to believe there is not, at least, a customizable view for the Dashboard.