Jonathan Ruh
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Jonathan Ruh comentou,
Graeme, thanks for your help! This is great news. Currently, we only allow the clients supervisor to access Zendesk Guide, so he's the only user who can see all the tickets. On the other hand, may...
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Jonathan Ruh criou uma publicação,
How to enable clients super user to interact with all tickets?
Hi there! I'm working for an IT service and support company and we are about to onboard a new client to work with us through Zendesk Support. The clients employees will open tickets for their suppo...
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Jonathan Ruh comentou,
The ability to change the order would be highly appreciated. To be more precise, we would be OK with the newest message on top, if the ticket would actually load showing the latest message instead...
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Jonathan Ruh comentou,
+1 on Ethans comment - when having multiple tickets open the preview is best suited to show the Subject rather than the Requester Name. Especially when there may be instances when managing many dif...
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Jonathan Ruh comentou,
+1 to all above comments. We desperately need the option to have the subject on the tab. Please fix or provide an option to change!
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Jonathan Ruh criou uma publicação,
Change default sort order of tickets in "Organization" view?
RespondidaHi all! I searched the interwebs but could not find anything about this, so you are my last resort. The question at hand is: when looking at an organization in Zendesk Support, I'm presented a list...