
Nicole
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Nicole comentou,
Bailey Whitaker-Lea please PLEASE pick this up. For our team (and it sounds like a lot of other companies) this is a need vs a want, and makes achieving SLAs difficult. Thank you!
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Nicole comentou,
Paul H can you try this code at the bottom of your js file. If you already have the document ready function in the js file, don't add that line. $(document).ready(function(){ //remove t...
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Nicole comentou,
So if you hide the description field, I know we can auto-populate/fill the field with a static phrase. Is there a way to copy a particular field on the form into the description field instead?
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Nicole comentou,
So this is great for a count, but how would one pull/build a report to show the actual ticket information within those tickets?
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Nicole comentou,
Jason Schaeffer I'm not so sure I would say never. Attaching a screengrab of an email I received. The ticket was updated in ZD, but the email that went out shows the internal note. I would love to ...
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Nicole comentou,
Rebecca, can you maybe add this to the feature request area? Though our instance doesn't need it just yet, we may in the near future as we are rolling out some new forms that will utilize internal ...
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Nicole comentou,
Hi Ifra Saqlain! So I am just beginning to work with this actual instance of the HC. At at the bottom of the js, I added the code found on this page. Right above what I added there was existing cod...
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Nicole comentou,
Thanks, Ifra Saqlain! So that was in our testing environment. I updated that, it worked perfectly, and then I moved to prod. Unfortunately, now I can't get it to work in our prod environment. Can y...
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Nicole comentou,
Ifra Saqlain can you possibly try to help? I am also trying to hide the subject on one particular form. Sandbox HC is here. I've tried code several different ways and I can't seem to get it to hide...
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Nicole comentou,
Vlad How can you add this to the bottom of the form, between the attachment box and the submit button? Or, how can I add it to the bottom of a field, but only display on certain forms? I have a fi...