Nicole

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Ifra Saqlain thank you for trying! Back to the drawing board. :) 

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• Nicole
• Criado 7 de fevereiro de 2023 19:22
• 0 voto

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Ifra Saqlain not sure if you can help with this one, or if this is the right place to ask. We have a field that is an urgency value. Is there any way to have the field selection populate at the beg...

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• Nicole
• Editado 7 de fevereiro de 2023 19:22
• 0 voto

1. Comunidade
2. Feedback - Ticketing System (Support)
3. Add end-user as CC via Trigger or Automation

Bailey Whitaker-Lea please PLEASE pick this up. For our team (and it sounds like a lot of other companies) this is a need vs a want, and makes achieving SLAs difficult.  Thank you!

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• Nicole
• Criado 3 de fevereiro de 2023 17:20
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. Hiding a ticket form on the 'submit a request' page

Paul H can you try this code at the bottom of your js file. If you already have the document ready function in the js file, don't add that line.       $(document).ready(function(){       //remove t...

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• Nicole
• Criado 29 de novembro de 2022 19:07
• 0 voto

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

So if you hide the description field, I know we can auto-populate/fill the field with a static phrase. Is there a way to copy a particular field on the form into the description field instead? 

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• Nicole
• Criado 31 de outubro de 2022 21:34
• 0 voto

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Finding tickets with a specific word in the subject

So this is great for a count, but how would one pull/build a report to show the actual ticket information within those tickets?

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• Nicole
• Criado 12 de outubro de 2022 17:55
• 0 voto

1. Comunidade
2. Zendesk Suite Q&A
3. How can I be absolutely sure an Internal Note will not be seen by an end user?

Jason Schaeffer I'm not so sure I would say never. Attaching a screengrab of an email I received. The ticket was updated in ZD, but the email that went out shows the internal note. I would love to ...

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• Nicole
• Criado 4 de outubro de 2022 13:53
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Internal note timestamp

Rebecca, can you maybe add this to the feature request area? Though our instance doesn't need it just yet, we may in the near future as we are rolling out some new forms that will utilize internal ...

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• Nicole
• Criado 4 de outubro de 2022 13:33
• 0 voto

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Hi Ifra Saqlain! So I am just beginning to work with this actual instance of the HC. At at the bottom of the js, I added the code found on this page. Right above what I added there was existing cod...

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• Nicole
• Editado 3 de outubro de 2022 12:25
• 0 voto

1. Guide
2. ...
3. How to customize the theme of the help center
4. How can I disable the subject and description fields from the request form?

Thanks, Ifra Saqlain! So that was in our testing environment. I updated that, it worked perfectly, and then I moved to prod. Unfortunately, now I can't get it to work in our prod environment. Can y...

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• Nicole
• Editado 2 de outubro de 2022 12:09
• 0 voto