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Alan Jacobs

Entrou em 16 de mai. de 2021

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Última atividade em 16 de ago. de 2023

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Alan Jacobs comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Hoping this can be road-mapped.

As a feature that used to exist we could not understand why functionality was removed.

We are caught in the situation whereby we have disparate dev teams working across bus units & we have lost our links ZD-Jira ever since the feature for multiple ZD domains was removed.

Another unit has taken precedence to use their ZD domain & we find ourselves at a loss to map support<->dev items.

Please reconsider re-adding this  functionality in a near-term release.

Thank you

Exibir comentário · Editado 04 de out. de 2022 · Alan Jacobs

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Alan Jacobs comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

Using an earlier release of Zendesk the connector to Jira was working ok, since having shifted to Enterprise the Zendesk App disappeared from view yet still worked.

We made the mistake of reinstalling it & are now finding it has also disappeared from our Jira projects that we had installed to previously & another team is using the Jira app which for some reason does not allow multiple 'Zendesk Support URL'

Exibir comentário · Editado 31 de mar. de 2022 · Alan Jacobs

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