David Smedberg

1. Zendesk updates
2. Announcements
3. Announcing webhooks for help center and community events

Hi Zach! Is there a way to receive a webhook notification when an article is updated? Or is this event covered by the "Article published" event?

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• David Smedberg
• Criado 26 de abril de 2023 16:21
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Scheduled delivery is deleted when author is changed to end-user

Thanks very much for writing this, AJ. 1. As an Admin, use this API endpoint to call the list of scheduled deliveries for the instance. https://{{subdomain}}.zendesk.com/explore/admin/dashboard_sc...

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• David Smedberg
• Criado 8 de março de 2023 20:02
• 0 voto

1. Comunidade
2. Feedback - Help Center (Guide)
3. Follow article feature to notify users of article content updates

Hi Ryan McGrew excited to hear more about this when you have something to share. We'd definitely take advantage of these features, as we have articles that are "Release Logs" that are updated regul...

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• David Smedberg
• Criado 26 de janeiro de 2023 21:25
• 1 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Give me a way to find all the queries using a custom attribute

A big +1 to this. We are in the process of creating a new ticket field to replace an old field (the old field was a single select, the new field is a multi select). We will want to update the repor...

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• David Smedberg
• Criado 12 de julho de 2022 19:07
• 1 voto