Maxine Levine
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Maxine Levine comentou,
+1! Having the name instead of the title makes it twice as hard to differentiate between tickets, and figure out which ticket you're supposed to be working on.
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Maxine Levine comentou,
+1 to the reply/comment box being at the bottom of the page instead of the top. It's the major issue my team has with the new agent workspace.
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Maxine Levine criou uma publicação,
Counting One-Touch Tickets when a customer says "thank you."
Is there any way to count a one-touch ticket when the ticket has been reopened by the customer by saying "thank you", and/or an agent replies with "you're welcome!". Right now, I'm just using the b...
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Maxine Levine criou uma publicação,
Ticket Close Goal + Pending Status?
I have a goal for tickets to be closed within a certain time-frame, but I also have a pending status which is 21 days long. Wondering if anyone has any good workaround for reporting on tickets in t...
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Maxine Levine criou uma publicação,
Default Due Date Field needs more customization options
Either the default Task Due Date field needs to be able to be added to all ticket types, or there needs to be a way to hide/remove the default field from tickets so it can be replaced with a custom...
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Maxine Levine comentou,
+1