Kevin Foster
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Kevin Foster comentou,
@Nicole:Shouldn't this be visible as an archived thread, and users are simply not allowed to add new comments? It seems like if it's still got useful information that's being referenced by users in...
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Kevin Foster comentou,
NDR's "Disappear into the ether/ suspended tickets" is not really an acceptable answer. How is it that Zendesk still has no simple "rule" for this?if ({{ticket.id}} == {{existingTicket.id}} && {{re...