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Amelia

Entrou em 16 de out. de 2021

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Última atividade em 30 de nov. de 2021

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Amelia comentou,

ComentárioTicket basics

Is there a way to search a Twitter handle. This information is under the end user section. Can we set it as a custom search? We can currently search the twitter username which shows as the requester but this is different than the handle that shows under end user information. Please help!

Exibir comentário · Publicado 27 de out. de 2021 · Amelia

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Amelia comentou,

ComentárioUsing AI agents for email and web form

That should do it Dave! Thank you SO much. 

Exibir comentário · Publicado 14 de out. de 2021 · Amelia

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Amelia comentou,

ComentárioAI agents and automation best practices

Hi Mike! When I go to create my triggers and I click "test and configure" the three article suggestions pop up with no problem. However, there is no option to select add articles there is only an option "done". When I click that and return to my trigger set up under "list of article labels to be included" it says there are no labels currently set. How do it fix this?

Exibir comentário · Publicado 13 de out. de 2021 · Amelia

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Amelia comentou,

ComentárioUsing AI agents for email and web form

Hi there! When I go to create my triggers and I click "test and configure" the three article suggestions pop up with no problem. However, there is no option to select add articles there is only an option "done". When I click that and return to my trigger set up under "list of article labels to be included" it says there are no labels currently set. How do it fix this?

Exibir comentário · Publicado 13 de out. de 2021 · Amelia

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Amelia comentou,

Comentário na comunidade Feedback - Ticketing system (Support)

This would incredibly helpful! The data is already in the ticket itself, it just needs to be made searchable. Thanks for bringing this to light Matt!

Exibir comentário · Publicado 10 de mai. de 2021 · Amelia

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