Shane Monaco

1. Comunidade
2. Feedback - Chat and Messaging (Chat)
3. Messaging Web Widget: Flow Builder > Automatically Transfer to Agent if customer had to "Start Over" more than once

Hi, this is a pain point for us as well.  Would love for the ability to have "start over" as a flow step to prompt our visitors back to the top of the flow.  Right now it will take them 2-3 steps o...

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• Shane Monaco
• Criado 13 de outubro de 2022 15:33
• 0 voto

1. Comunidade
2. Feedback - Admin Center
3. What do you think about the new and improved Admin Center?

While I like the changes to the admin center, 2 points of feedback that seem to be a step backward: -The admin center is much slower than the old way for admin settings.  Going to areas like ticket...

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• Shane Monaco
• Criado 10 de fevereiro de 2022 13:16
• 3 votos

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Let me re-assign dashboard ownership

2nd this, this is especially important for when people change roles and no longer have access.  Also as admins we should be able to see all dashboards no matter the case.

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• Shane Monaco
• Criado 26 de janeiro de 2022 20:19
• 5 votos

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Chat Concurrency : Explore reporting is an incomplete replacement for Insights

Hi All Is there any documentation on this new dataset that you can provide? Thank you Shane

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• Shane Monaco
• Criado 7 de dezembro de 2021 15:08
• 0 voto

1. Comunidade
2. Feedback - Admin Center
3. Save Filters and Additional Columns for Team Member Page

2nd this comment, would be beneficial to differentiate between role, light agent, and full agent.  Would be nice to be able to also show default user properties (Group, Organization) and other user...

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• Shane Monaco
• Criado 23 de setembro de 2021 18:06
• 3 votos

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Feature Request: Reporting on Article Labels in Explore

Hi Team, reiterating everyone here expressing this feature would be helpful.  Any updates would be appreciated.  

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• Shane Monaco
• Criado 7 de setembro de 2021 20:13
• 0 voto

1. Comunidade
2. Feedback - Reporting and analytics (Explore)
3. Chat Concurrency : Explore reporting is an incomplete replacement for Insights

Hi Clay Turk, Our Reporting team is looking for this dataset as well.  Is there any update or ETA on release? Thank you Shane

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• Shane Monaco
• Criado 10 de agosto de 2021 17:56
• 0 voto