Carmen Paolucci
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Carmen Paolucci comentou,
Just reposting my question from the breakout session. Thank you! When setting automations to run on a specific date the automation runs on the internal Zendesk timezone (UTC) rather than the timez...
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Carmen Paolucci comentou,
Definitely interested in this. Something immediately after the call where the customers stays on the line for a quick CSAT survey. I know that it can be accomplished via email or SMS but preferen...
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Carmen Paolucci criou uma publicação,
Internal Chat Option for communicating with other internal teams
RespondidaWe are looking for the option to initiate a chat with an internal team (for example Tier 2/ 2nd level support). We want this option to not be a 1:1 relationship but actually work as a chat queue w...